Describe the closing problem
Note whether the issue is constant or happens at certain times. The indicator colors and error meanings depend on the opener model, so avoid using a generic code chart.
Keep the safety system in place
A service assessment can check the sensors and their connection to the opener. Do not bypass the photo eyes or hold controls to work around a recurring fault.
Confirm the complete operation
Ask how the repaired system was checked and which model-specific instructions to keep. Sensors are one part of the door’s safety features.
